Shipping & Refund Policy
At MER EK, we want every piece you choose to feel like it was made for you.
- If for any reason you are not completely satisfied with your purchase, we’re here to make it right. -
Delivery Time:
- Cairo & Giza: 1-3 working days
- Other Governorates: 2-5 working days
- Shipping Fees: Calculated at checkout based on your location.
- Because all MER EK orders are fully insured, couriers are not permitted to open packages at the time of delivery.
- Exchange or Refund: You have the full option to request an exchange or refund if you are not completely happy with your item Within 7 days from you purchase . We will arrange a new courier to collect the item and deliver your replacement or process your refund.
- Refund fees will be sent within 1–2 business days after receiving the refunded item via Instapay or Mobile Wallets.
Delivery fee will be applied for exchanges or returns requests.
Items must be returned in their original condition, unworn, and with all tags attached.
Your satisfaction matters to us — because love begins with you, and it belongs to you.